1. Order Processing

• Processing Time: All orders are processed within 1-3 business days (Monday to Friday, excluding holidays). Orders placed after 2 PM (EST) or on weekends/holidays will begin processing the next business day.
• Order Confirmation: Once your order is placed, you will receive an email confirmation with your order details. After your order is shipped, we will send a shipping confirmation email with tracking information.

2. Shipping Rates and Methods

We offer several shipping options to suit your needs:

• Standard Shipping: Delivery within 5-7 business days (within the U.S.).
• Expedited Shipping: Delivery within 2-3 business days (within the U.S.).
• International Shipping: Delivery times vary based on destination. Estimated delivery is typically 7-14 business days for most international locations.

Shipping Costs:
Shipping rates are calculated at checkout based on your location, selected shipping method, and the weight of your order.

3. International Shipping

We ship to many countries worldwide. Please note the following:

• Customs and Import Duties: International orders may be subject to customs fees, taxes, and import duties. These charges are not included in our shipping fees and are the responsibility of the customer. Customs policies vary by country, so please check with your local customs office for further details.
• Delivery Times: While we aim to deliver international orders within the estimated timeframe, please note that customs processing and other factors beyond our control may cause delays.

4. Order Tracking

Once your order has shipped, you will receive an email with tracking information. You can use this tracking number to check the status of your shipment at any time.

• Domestic Orders: Typically trackable via USPS, UPS, or FedEx.
• International Orders: Tracking availability may vary depending on the shipping carrier used.

5. Shipping Restrictions

• PO Boxes: We do not ship to PO Boxes for certain large or high-value items. Please provide a physical address for delivery.
• Restricted Locations: We currently do not ship to certain countries due to shipping limitations or legal restrictions. If we cannot ship to your location, you will be notified at checkout.

6. Delayed or Lost Packages

While we strive to ensure timely delivery, unforeseen circumstances may sometimes cause delays. If your package has not arrived within the estimated delivery time, please follow these steps:

• Check Tracking Information: Use the tracking number provided to view the current status of your shipment.
• Contact the Carrier: Reach out to the shipping carrier directly for more detailed information on your package.
• Contact Us: If you need further assistance, please email us at Info@efficientenrgy.com or call 00971504921107, and we will do our best to help resolve the issue.

7. Shipping Changes and Cancellations

• Address Changes: If you need to change your shipping address after placing an order, please contact us as soon as possible at Info@efficientenrgy.com  We can update your shipping address if the order has not yet shipped.
• Order Cancellations: Orders can be canceled for a full refund if they have not yet been processed or shipped. Please reach out to us immediately if you need to cancel your order.

8. Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please notify us within 7 days of receiving your package. We will arrange for a return or replacement at no additional cost to you. Contact us at Info@efficientenrgy.com for assistance.

9. Contact Us

If you have any questions regarding our shipping policy, feel free to reach out to our customer service team
Email: Info@efficientenrgy.com